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Job Title : Customer Service Apprentice - CenturyLink
Employer : CenturyLink - Winnersh
Location : Wokingham, Berkshire, RG41 5TP
Position Type : Apprenticeship
Apprenticeship Framework and Level : Advanced Level Apprenticeship
Sector : Business & Admin
Vacancy Reference : VAC-49975
Vacancy Short Description : CenturyLink is a one of the world’s leading global telecommunications companies. They have offices across Europe, America, Asia, the Middle East and Africa. CenturyLink offers a wide product portfolio from IT hosting, security solutions, CDN and voice services. They also work to constantly improve our technology offerings and provide exceptional customer service for all our customers.


Qualifications Required : • Level 2 in English and Maths
Vacancy Full Description : The role of the Customer Service Apprentice is to work within the Service Delivery team and to gain knowledge of all elements of the implementation of orders. The team manage the successful deployment of solutions or products for Clients to agreed timescales, budgeted costs and the required quality levels. They provide technical knowledge of delivery of services to client and internal teams. You will work with colleagues in the team to understand the framework of logistics and, in time, liaise with the main point of contact for the Client or Internal contact throughout the lifecycle of delivery and ensures the successful handover on final acceptance.
Number of Positions Available : 1
Weekly Wage : £280.00
Application Deadline Date : 16/12/2019
Possible Start Date : 23/12/2019
Personal Qualities : • Level 2 in English and Maths
• Good communication and planning skills
• The ability to work in a team environment
• Interest in IT communications and Project coordination skills in a technical environment
• Basic understanding of CenturyLink product lines and an aptitude to take on more detailed information relating to these.
Skills Required : Tenacious, attention to detail, good communication skills, able to work on own initiative, team player and self-starter, willingness to learn as some of our systems are complex
Training to be Provided : Customer Service Specialist Level 3
Functional Skills, Maths and English
Other Information : • GCSE in Maths and English essential, A-Levels in technical subjects desirable
• Work experience in any field also desirable
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