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Job Title : Front of House Apprentice
Employer : Northolt Leisure Centre - London
Location : London, London, UB5 4AB
Position Type : Apprenticeship
Apprenticeship Framework and Level : Intermediate Level Apprenticeship
Sector : Fitness and Active Leisure
Vacancy Reference : VAC-50457
Vacancy Short Description : Northolt Leisure Centre are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

 

Qualifications Required : No previous qualifications required.
Vacancy Full Description : We are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

The job will involve:

Duties:
● Covering busy reception desk
● Answering incoming calls, taking detailed messages and responding to/transferring in an appropriate manner, dealing with queries
● Meeting and greeting customers
● Taking and managing bookings
● Cash Handling
● Dealing with incoming / outgoing post and managing deliveries, incl. tracking any orders
● Providing administrative support to other departments as and when needed
● Ensuring a clean and tidy office / reception area
● General ad-hoc duties - filing, scanning, photocopying, archiving, correspondence
● Undertake any other task/duties as may be reasonably required

This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.
Number of Positions Available : 1
Working Week : 30 hours shift work inc. evenings and weekends
Weekly Wage : £150.00
Application Deadline Date : 21/01/2020
Possible Start Date : 28/01/2020
Skills Required : Candidates must be confident and approachable with an interest in wanting to work within a customer focused role.
Future Prospects : Possible progression onto further qualifications and a full time job
Training to be Provided : Level 2 Customer Service Practitioner
Functional Skills in English and Maths
Other Information : The current National Minimum Wage for an apprentice is £3.90 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £6.15 an hour for 18-20 year olds, £7.70 for anyone aged 21 to 24 and £8.21 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). These rates apply from 1st April 2019.
Things to consider : The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.
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