Job Title : Cancer Research - Customer Service Apprenticeship
Employer : CRUK - Contact Centre
Location : Oxford, Oxfordshire, OX4 2WB
Position Type : Apprenticeship
Apprenticeship Framework and Level : Not Specified
Sector : Retail
Vacancy Reference : VAC-50683
Vacancy Short Description : Starting Salary: £19,200
Qualifications Required : N/A
Vacancy Full Description : Starting Salary: £19,200
Do you have experience in customer service, or come from a retail, account management or hospitality background?
We need a determined, engaging individual to join our Supporter Contact Team. Here you will be
responsible for providing a high-quality customer service to our supporters, staff and external suppliers.
What will I do?
Within our Customer Service Apprenticeship you will…
• Make and receive calls, emails, live chat and letters
• Provide excellent service to supporters on the phone, via e-mail and letter
• Be an information specialist, maintaining a broad knowledge and understanding of Cancer Research UK’s campaigns
• Listen to the needs of each supporter, while conveying information in an appropriate and empathetic manner
• Resolve supporter enquiries at the first point of contact where possible
• Build strong relationships with supporters and provide guidance on the fundraising journey.
Our passion, determination and ambition ensures we set ourselves more and more challenging
targets, which means you will be constantly striving to deliver a really personal, timely service for our supporters, to build a deep and long lasting relationship with each and every one of them.
Why should I apply?
Working for Cancer Research UK is unlike any company you’ve ever worked for. If you ask our people what they say they love about working here, they’ll tell you it’s our inspiring people, brand and culture. By joining our Supporter Contact team you will get a chance to contribute to our fundraising awareness work, be constantly challenged throughout every working day and get countless opportunities to interact and build relationships with a wide range of people.
You don’t need direct experience in fundraising, but an understanding of customer support or account management experience is desirable. With our emphasis on developing our people and range of learning and development opportunities, who knows where your career at Cancer Research UK will take you. We have flexible start and finish times to suit you and fantastic company benefits!
With your help, together we will beat cancer.
Number of Positions Available : 5
Working Week : 35 Hours a week
Weekly Wage : £369.25
Application Deadline Date : 10/02/2020
Possible Start Date : 17/02/2020
Personal Qualities : We are looking for someone with confidence and a friendly personality, who would be able to converse with all different levels of supporters. The most important thing from prospective candidates is their determination and drive to progress and develop with Cancer Research UK!
Skills Required : What do I need?
We’re looking for an individual with excellent communication skills (both verbal and written), can take a professional approach when engaging with customers and supporters and an ability to empathise with our supporters over the phone or by email.
Join us and help lead the way through your…
• Passion for delivering excellent customer service
• Experience of writing letters/emails with a high standard of grammar, spelling and presentation
• Ability to build relationships with supporters quickly
• Approach which is flexible, innovative and responsive
• Excellent organisation skills
• IT literacy – in particular working with databases.
Future Prospects : Progression within Cancer Research UK.
Training to be Provided : Customer Service Practitioner Level 2
Other Information : If shortlisted for this role, your details will be shared with Cancer Research UK: The information you provide on this form will be used to progress your application for employment, and, if your application is successful, to administer your personnel record. We may also ask you for feedback on the recruitment process, and where appropriate we may inform candidates of future vacancies that they might be interested in. By choosing to register as a candidate you consent to the terms of the Privacy Statement (https://www.cancerresearchuk.org/privacy-statement) and are agreeing to your information being held and used as described above, particularly, you agree to your personal details being used by Workday as part of the recruitment process and for equal opportunities monitoring. You confirm that the information provided in your application is correct and understand that any misrepresentation or omission may render you liable to summary dismissal if engaged.
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