Job Title : Customer Service Apprentice - Arvato - Warwick
Employer : Arvato - Warwick
Location : Warwick, Warwickshire, CV34 6DA
Position Type : Apprenticeship
Apprenticeship Framework and Level : Intermediate Level Apprenticeship
Sector : Retail
Vacancy Reference : VAC-51261
Vacancy Short Description : Are you someone that is passionate about delivering excellent customer service? Do you consider yourself to be pioneering? If so, then this could be the role for you! Arvato are looking for a Customer Service Apprentice to join their team in Warwick.
Qualifications Required : No Qualifications Required.
Vacancy Full Description : Are you interested in customer service? Would you like to work for a global market leader? We're always on the lookout for talent at Arvato. We have a number of exciting opportunities working with our global partners, within our new contact centre located in a high-quality office space close to Warwick town centre and Leamington Spa.
We are looking for talent who think like us; we're proud, passionate and pioneering, we pride ourselves on providing exceptional customer support. Our Apprentices are talented individuals who engage effectively with callers and are passionate about providing first-class assistance leading to complete customer satisfaction, and, if you've got the right stuff we'd love to welcome you to our team.
Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity. You'll contribute to your team's success by bringing to life our ethos of providing excellent customer advice through the delivery of amazing service. With on-going training, we'll help you to develop and grow, working towards a Customer Service Level 2 Apprenticeship qualification.
During your career with us, we want you to discover something new about your work continually and yourself, grow professionally and develop lasting and meaningful relationships with colleagues and clients.
Your daily duties will include:
Delivering excellent customer service
Dealing with customer queries
Saving the day across a number of global accounts
• Competitive salary of £15,000;
• Excellent on the job training and on-going core skills development leading to a Customer Service Level 2 Apprenticeship qualification
• 23 days annual leave;
• Workplace Pension and Life Assurance;
• Arvato Perkz - exclusive discounts on; holidays, leisure, cinema, tec and fashion retailers;
• On-site canteen;
• Free parking.
Number of Positions Available : 2
Working Week : 40hrs Per Week
Weekly Wage : £288.40
Application Deadline Date : 07/02/2020
Possible Start Date : 02/03/2020
Personal Qualities : Passionate
Interest in automotive is desirable but not essential
Skills Required : Excellent customer service skills
Good communication skills
Future Prospects : Good development and succession programme in place with potential to stay on and continue to progress with further training.
Training to be Provided : Customer Service Practitioner Apprenticeship L2
Functional Skills in Maths
Functional Skills in English
Functional Skills in ICT
Other Information : The current National Minimum Wage for an apprentice is £3.90 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £6.15 an hour for 18-20 year olds, £7.70 for anyone aged 21 to 24 and £8.21 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). These rates apply from 1st April 2019.
Things to consider : The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.
The map below shows the employer's location