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Job Title : Apprentice Administrator - Hull
Employer : Change Grow Live - Gipsyville Action Centre - Hull
Location : Kingston upon Hull, North Yorkshire, HU4 6JA
Position Type : Apprenticeship
Apprenticeship Framework and Level : Intermediate Level Apprenticeship
Sector : Business & Admin
Vacancy Reference : VAC-52753
Vacancy Short Description : We have an exciting recruiting opportunity within the drug and alcohol service ReNew, Hull . We are looking for an individual who will work within the front end of our service and positively engage and provide a welcoming environment for clients within the reception area. A further element of the customer service you will provide is in line with the assessment process, provide triage to clients via telephone. We are looking for an individual who is passionate about the work we do and can demonstrate a range of skills in relation to customer service. Full training will be given.


Qualifications Required : No previous qualifications required
Vacancy Full Description : To support the admin team in ensuring telephone calls, letters and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously and messages are passed to the appropriate people.
Meet and greet service users and other visitors coming to the service and ensure they are made to feel welcome.
To learn about and help maintain general and client filing systems within the project.
To work towards inputting client information onto internal reporting systems accurately and efficiently, in order to support local and national reporting requirements.
To observe and participate in Team and other meetings and work towards taking minutes.
Distribute information to team members in an agreed format and in a timely manner.
To coordinate room bookings, travel arrangements, diaries and meeting arrangements etc. as required.
Learn about CGL confidentiality and safeguarding policies so you can ensure that all aspects of confidentiality are adhered and you can build confidence in when and where information should be shared – asking your manager for advice whenever you are unsure.
Learn about and adhere to professional boundaries to ensure both you, our service users and the organisation are kept safe.
Number of Positions Available : 2
Working Week : 37.5
Weekly Wage : £210.00
Application Deadline Date : 11/03/2020
Possible Start Date : 18/03/2020
Skills Required : The successful candidate will require excellent organisational, time management and administration skills, working knowledge of Microsoft office programs including Word and Outlook, interpersonal skills and be able to respond flexibly to the demands of the post. They will need to be dedicated to quality, able to work to tight deadlines and maintain and build close working partnerships with a range of service providers.
Future Prospects : On-going training and development, following completion of successful apprenticeship.
Training to be Provided : Apprenticeship in Business Administration L2
Functional Skills in Maths
Functional Skills in English
Functional Skills in ICT
Other Information : The current National Minimum Wage for an apprentice is £3.70 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £4.20 an hour for under 18's, £5.90 an hour for 18-20 year olds, £7.38 for anyone aged 21 to 24 and £7.83 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Things to consider : The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early
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